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Internet
We connect to the internet using Google's free GoogleWifi system. Our service is pretty reliable but does, on occasion, have problems.
If you get a message asking you to log onto GoogleWifi use the username and password posted at the Director's desk.
If you are unable to connect to the internet try the following check to see if you can connect to the internet from both the Director's computer and the dealing machine computer. Use the steps below depending on which computer(s) are not connecting:
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Director's Computer OK. Dealing Machine computer does not connect. |
Director's computer does not connect. Dealing Machine computer OK. |
Neither computer connects |
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- Restart the Dealing Machine computer.
- Connect to GoogleWiFi. The computer will normally connect automatically to GoogleWiFi if it sees it. It is possible it will not and, if so, you will have to use Network Preferences to tell it to connect to GoogleWifi.
- If you are unable to connect report the problem (see below).
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- Check the modem status: Start Firefox on the Director's computer and use the Modem (?) bookmark to log onto our modem. Use the username and password posted at the director's desk. Make sure that our modem indicates that it is connected and has a good signal quality.
- Reset the modem (at far end of the bar): Go into the bar and unplug the power, wait a minute and plug it in again.
- Restart the Director's computer.
- If you are unable to connect report the problem (see below).
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If neither computer connects it is probably a problem with GoogleWifi. Report the outage (see below). |
To report a problem with Google's service call 650 450-8491. Google will not answer the call but they do monitor it for problems. Please do not call Google unless you have tried the steps, above.
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